Responsibility.
In principle.
In practice.
Explore the six areas of responsibility described in KLASS BANK's 2023 report, from protecting information to supporting fair banking.
Six priorities.
A shared responsibility.
This overview summarises the supplied 2023 report. Expand a topic to read its key commitments and follow the relevant service or information link. The full report is available below in a branded five-page edition.
Incident managementReadiness, response and recovery
The 2023 report describes an incident-response framework for cybersecurity threats and privacy breaches, supported by an around-the-clock Incident Response Team.
- Continuous system monitoring to identify threats.
- Response drills to practise readiness and improve procedures.
- Cooperation with industry partners and law enforcement.
Data privacyInformation handled with care
The report sets out an approach to protecting client information through privacy policies, employee awareness and client education.
- Privacy policies reviewed against legal requirements and good practice.
- Mandatory employee privacy training.
- Resources to help clients understand their rights and protect information.
Ethics and complianceAccountability in everyday decisions
The 2023 report identifies honesty, integrity and accountability as the principles behind the bank's Code of Ethics.
- Guidelines for employee conduct and business practices.
- Annual training to reinforce ethical decision-making.
- Policies intended to protect employees who report unethical behaviour.
Anti-bribery and anti-corruptionClear expectations. Consistent controls.
The report describes a zero-tolerance approach to bribery and corruption, supported by policy enforcement, reviews and training.
- Policies addressing bribery and corruption risks.
- Periodic audits of adherence to those policies.
- Employee training on risks, obligations and potential violations.
Anti-money launderingA risk-based approach to financial crime
The report describes policies and procedures aimed at detecting suspicious activity and supporting efforts against money laundering and terrorism financing.
- Controls tailored to client and transaction risk.
- Transaction monitoring and reporting of suspicious activity.
- Cooperation with regulators and other financial institutions.
Fair and responsible bankingRespect, access and community participation
The report connects responsible banking with inclusive services, financial literacy and respectful treatment of clients.
- Services developed with diverse client needs in mind.
- Participation in community development and financial-literacy programmes.
- A client-centred approach grounded in respect and integrity.
Choose your next step.
Find guidance, explore the bank's responsibilities or raise a service enquiry through the relevant channel.
Read the full report.
Corporate Responsibility Report 2023 · PDF · 5 pages · 156 KB
The statements on this page relate to the 2023 publication. Use the linked service pages for current guidance.