Know the document you are reading
Company information, account terms and investment materials serve different purposes. Before relying on a document, check the issuing entity, publication date, reporting period and the question it is intended to answer.
Financial and investor enquiries
Requests for financial statements, ownership information or investor materials should specify the entity and reporting period. Use the contact channel to request the appropriate approved documents. Website summaries and old earnings notices are not a substitute for those documents.
Scope and comparability
Figures can only be compared meaningfully when their scope, units and reporting dates are clear. An operational measure, a group-wide figure and a product-specific result may describe different things. Seek clarification where those distinctions are unclear.
Accountability in everyday service
Keep copies of the terms and confirmations relevant to your relationship. Raise questions through the established customer channel, explain the issue clearly and retain the reference provided. For confidential account matters, use authenticated banking services.
Read the status of each figure
Distinguish an actual result, management estimate, target and currency conversion. A meaningful comparison uses a consistent definition and period. The financial-information page identifies the current management estimates provided for this preview.
Governance information
The leadership and board pages describe the roles confirmed for this rebuild. Ownership, executive responsibility and board membership are distinct and should not be inferred from one another. Additional biographies or committee appointments require a current source.
Questions and corrections
For a question about a company statement, identify the page, statement and reporting period. Use Customer Support to ask for the appropriate company-information contact. Customer-account matters belong in the authenticated support service.
Responsibility in practice.
Explore the report's six priorities, including privacy, ethical conduct, financial-crime controls and fair banking.
Explore the interactive report