Cash access, with confidence.
Know what to check before using an ATM.
Check compatibility before you begin
Look for the payment-network symbol displayed on your card and on the ATM. Access depends on your card, account and the ATM operator.
Review fees and limits
Check the fee shown by the ATM before confirming a withdrawal. Your account terms may also include charges or withdrawal limits. Contact your established banking support channel if you need clarification.
Keep your card and PIN secure
Cover the keypad when entering your PIN and avoid a machine that appears damaged or altered. If your card is retained or a transaction looks unfamiliar, use the contact details on your card or your established banking channel.
Stay connected to your account
Use online banking to review your available account information and recent activity.
Cash missing, card retained or withdrawal declined?
Keep the ATM location, date, time and transaction reference. The card and ATM guide explains the information to prepare and when to contact the issuer.
Before an ATM withdrawal
Check the available balance, applicable card limit and the ATM operator charge displayed before confirming. For a currency conversion, review the rate and charges shown and compare the options available. Keep the receipt or transaction reference until the withdrawal is reconciled.
Cash access when travelling
Confirm card eligibility, geographic restrictions and contact arrangements with the issuer before travelling. Keep an alternative payment method where practical. This website does not publish a verified KLASS BANK-owned branch or ATM directory, so an ATM network logo alone should not be treated as a claim of ownership or free use.