Privacy information
How this website handles the information used by its public features.
Website access and logs
This new website is currently a protected preview. Session information supports access and website functions. Hosting systems keep operational access and error logs, which can include connection information, requested pages and technical errors. Do not place confidential information in a search query or URL.
Calculators and format checks
The public calculators and IBAN, BIC and routing-format checks process the values entered in your browser. These tools do not require your banking login. A format check does not establish account ownership or the existence of an account.
Payment tracking requests
The public interbank tracker sends the payment reference and control code you enter to this website's server, which passes the request to SwitchNet for a limited transaction-status lookup. The response shows a reference, network status and the remaining permitted checks. Use the form only when you are authorised to check that payment.
Separate services
Online banking and mail open in their own services and handle their own login and customer records. This website does not replace their privacy notices. Information submitted through a support ticket is handled by the banking service rather than by a public-site calculator.
Privacy questions
Use Customer Support to ask about privacy or the appropriate route for a data request. Do not include passwords, full card details or identity documents in an ordinary enquiry. The complete operator-specific notice, including retention periods, applicable rights and the responsible contact, remains a release requirement for this protected preview.
Customer service requests
The support form stores your contact details, chosen service, message and any appointment preferences in the website support queue. Authorised staff use these details to review and respond to your request. The form does not send an automatic email or confirm an appointment. Do not submit account credentials or identity documents here; use the authenticated banking service for account matters.
Bell and staff conversations
Bell answers general questions in your browser using public website guidance. When you explicitly request a live consultant, your name and subsequent staff-chat messages are stored for authorised staff. Your earlier automated conversation is not sent automatically. A consultant is identified as connected only after an authorised staff member accepts the conversation. Do not share credentials or full account/card numbers in chat.
Institutional relationship applications
The institutional application stores your organisation details, contact information, requested services and supporting documents for assessment by authorised KLASS BANK relationship staff. Case messages and document-review outcomes are available to holders of your confidential case access code. Internal assessments and decision notes are restricted to staff.
Documents are stored outside the public website directory and require authorised case access to download. Activity records support case review and accountability. Keep your case access code private and request replacement through the relationship team if it is lost or disclosed. An application does not activate a banking service or messaging permission.