.rma-app{--rma-navy:#061952;--rma-line:#d7dfeb;color:var(--rma-navy);background:#f5f7fb}
.rma-app [hidden]{display:none!important}.rma-hero{display:grid;grid-template-columns:1.05fr .95fr;min-height:390px;background:#fff;border-bottom:1px solid var(--rma-line)}.rma-hero>div{padding:55px clamp(24px,5vw,80px)}.rma-hero h1{font-size:clamp(34px,4vw,54px);line-height:1.08;letter-spacing:-.04em;margin:20px 0}.rma-hero p{font-size:18px;line-height:1.7;max-width:650px;color:#4b5e79}.rma-hero img{width:100%;height:100%;object-fit:cover;max-height:480px}.rma-hero a{display:inline-block;margin-top:16px;font-weight:700;color:#061952;text-underline-offset:6px}.rma-kicker{display:block;font-size:11px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:#7c6433}.rma-shell{max-width:1200px;margin:auto;padding:36px 28px 65px}.rma-entry{display:flex;gap:12px;margin-bottom:24px}.rma-app button,.rma-app .button{border:1px solid #b8c7dd;border-radius:7px;padding:12px 18px;background:#fff;color:#061952;font:inherit;font-size:14px;font-weight:700;cursor:pointer;min-height:44px}.rma-app button:hover{border-color:#061952;background:#edf2fa}.rma-app button:disabled{opacity:.5;cursor:wait}.rma-app button:focus-visible,.rma-app a:focus-visible,.rma-app input:focus-visible,.rma-app textarea:focus-visible,.rma-app select:focus-visible{outline:3px solid #3573bd;outline-offset:3px}.rma-app #rma-submit,.rma-app #rma-next{background:#061952;color:#fff;border-color:#061952}.rma-app #rma-application,.rma-app #rma-unlock{background:#fff;border:1px solid var(--rma-line);border-radius:16px;padding:30px;scroll-margin-top:235px}.rma-steps{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-bottom:35px}.rma-steps button{display:flex;align-items:center;gap:12px;text-align:left;border:0;border-bottom:2px solid #dce4ef;border-radius:0;padding:12px 8px;color:#566881}.rma-steps b{font-size:12px;color:#8f7341}.rma-steps [aria-current=step]{border-color:#b30000;background:#f6f8fc;color:#061952}.rma-app h2{font-size:clamp(25px,2.5vw,34px);line-height:1.2;margin:15px 0}.rma-app h3{font-size:19px;line-height:1.4}.rma-app p{line-height:1.75;color:#50627a}.rma-services{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin:25px 0}.rma-service,.rma-preparation article{position:relative;display:flex;flex-direction:column;gap:12px;border:1px solid var(--rma-line);padding:22px;border-radius:10px;background:#fff}.rma-service{cursor:pointer}.rma-service:has(input:checked){background:#edf3fc;border-color:#3b5e92;box-shadow:inset 0 0 0 1px #3b5e92}.rma-service input{position:absolute;top:20px;right:20px}.rma-service svg,.rma-preparation svg{width:30px;height:30px}.rma-service span{font-size:14px;line-height:1.6;color:#53657e}.rma-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin:24px 0}.rma-app label{font-size:14px;line-height:1.6;font-weight:600}.rma-app input:not([type=checkbox]),.rma-app textarea,.rma-app select{display:block;box-sizing:border-box;width:100%;border:1px solid #b9c6d9;border-radius:6px;min-height:46px;padding:11px;margin-top:7px;background:#fff;color:#061952;font:inherit;font-size:16px}.rma-app textarea{resize:vertical;line-height:1.6}.rma-app input[type=checkbox]{width:18px;height:18px;accent-color:#061952;vertical-align:middle;margin-right:9px}.rma-fields fieldset{padding:15px;border:1px solid var(--rma-line);border-radius:7px}.rma-fields fieldset label{display:block;padding:5px}.rma-wide{grid-column:1/-1}.rma-actions{display:flex;align-items:center;flex-wrap:wrap;gap:12px;margin:24px 0 0}.rma-actions label{flex:1}.rma-note{padding:20px;background:#f1f5fa;border-left:3px solid #a48955;line-height:1.7}.rma-consent{display:block;margin-top:25px}.rma-trap{position:absolute;left:-10000px}.rma-preparation{margin-top:55px}.rma-case-head{padding:26px 0;border-bottom:1px solid var(--rma-line)}.rma-status{display:inline-block;padding:7px 13px;background:#e8eff9;border:1px solid #c4d2e7;border-radius:30px;text-transform:capitalize;font-size:13px;font-weight:700}.rma-block{padding:26px;background:#fff;border:1px solid var(--rma-line);border-radius:12px;margin-top:20px}.rma-block>label{display:block;margin:13px 0}.rma-block>button{margin:14px 10px 0 0}.rma-details{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px 28px}.rma-details>div{min-width:0;padding:12px 0;border-bottom:1px solid #edf0f5}.rma-details dt{font-size:11px;font-weight:700;text-transform:uppercase;color:#6e7d92}.rma-details dd{margin:6px 0;line-height:1.7;overflow-wrap:anywhere;white-space:pre-wrap}.rma-doc{display:flex;gap:12px;flex-wrap:wrap;align-items:center;padding:18px 0;border-top:1px solid var(--rma-line)}.rma-doc strong{overflow-wrap:anywhere}.rma-doc span{font-size:12px}.rma-doc label{max-width:230px}.rma-event{border-left:2px solid #ccd8e8;padding:2px 20px;margin:18px 0}.rma-event small{color:#6b7a8e}.rma-event p{white-space:pre-wrap}.rma-code{display:block;overflow-wrap:anywhere;background:#f1f4f9;padding:20px;font-size:16px}.rma-case-row{background:#fff;border:1px solid var(--rma-line);border-radius:10px;padding:22px;margin:16px 0}.rma-staff-hero{padding:42px max(28px,calc((100vw - 1144px)/2));background:#fff}.rma-staff-hero h1{font-size:40px}.rma-app #rma-feedback:not(:empty){padding:18px;background:#fff5e8;border-left:3px solid #987533;white-space:pre-wrap;scroll-margin-top:240px}
@media(max-width:800px){.rma-hero{grid-template-columns:1fr}.rma-hero img{max-height:230px}.rma-hero>div{padding:35px 24px}.rma-services{grid-template-columns:repeat(2,minmax(0,1fr))}.rma-shell{padding:25px 18px}.rma-app #rma-application,.rma-app #rma-unlock{padding:22px}.rma-steps button{gap:5px;font-size:12px;padding:10px 3px}.rma-steps b{display:none}}
@media(max-width:500px){.rma-services,.rma-fields,.rma-details{grid-template-columns:1fr}.rma-entry button{flex:1;padding:10px}.rma-block{padding:20px}.rma-doc{align-items:stretch;flex-direction:column}.rma-doc label{max-width:none}.rma-hero h1{font-size:36px}}

.rma-metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin:24px 0}.rma-metrics>div{background:#fff;border:1px solid #d7dfeb;border-top:3px solid #917335;padding:24px;border-radius:10px}.rma-metrics strong{display:block;font-size:32px;margin-bottom:10px}.rma-metrics span{font-size:13px;color:#566881}@media(max-width:650px){.rma-metrics{grid-template-columns:repeat(2,1fr)}}

.workspace-access{box-sizing:border-box;max-width:620px;margin:45px auto;padding:32px;background:#fff;border:1px solid #d4deed;border-top:3px solid #917335;border-radius:12px;box-shadow:0 12px 40px #0619520b;color:#061952}
.workspace-access h1{font-size:30px;line-height:1.2;margin:14px 0}.workspace-access p{line-height:1.7;color:#50627a}.workspace-kicker{font-size:11px;font-weight:700;letter-spacing:.12em}.workspace-access fieldset{border:0;padding:0;margin:24px 0}.workspace-access legend{font-weight:700;font-size:17px;margin-bottom:16px}.workspace-access label{display:block;font-weight:600;font-size:14px;margin:16px 0 7px}.workspace-access input:not([type=hidden]){box-sizing:border-box;width:100%;max-width:100%;padding:12px;min-height:46px;border:1px solid #acbbd0;border-radius:6px;font-size:16px;color:#061952}.workspace-access button[type=submit]{background:#061952;color:#fff;border:0;border-radius:7px;padding:14px 22px;font-size:16px;font-weight:700;margin-top:18px;cursor:pointer}.workspace-access .control-label,.workspace-access .controls{float:none;margin-left:0;width:auto}.workspace-access .workspace-help{font-size:13px}.workspace-access input:focus-visible,.workspace-access button:focus-visible{outline:3px solid #3573bd;outline-offset:3px}@media(max-width:650px){.workspace-access{margin:24px 16px;padding:24px}}

.workspace-access-icon{width:52px;height:52px;padding:12px;box-sizing:border-box;border:1px solid #ced9e9;background:#eff4fb;border-radius:12px;margin:20px 0}.workspace-access-icon svg{width:100%;height:100%}.workspace-sign-in .input-group{display:flex;gap:7px}.workspace-sign-in .input-group input{min-width:0}.workspace-sign-in .input-group button{border:1px solid #acbbd0;border-radius:6px;background:#edf2f9;color:#061952;padding:10px;min-width:44px;margin-top:0}.workspace-sign-in input[type=checkbox]{width:18px;min-height:18px;margin:0}.workspace-sign-in .form-check{display:flex;align-items:center;gap:10px}.workspace-sign-in .form-check label{margin:0}.workspace-sign-in details{border-top:1px solid #d4deed;padding-top:16px}.workspace-sign-in summary{cursor:pointer;font-weight:700}

/* Dedicated institutional staff workspace */
.rma-desk{background:#f4f7fb}
.rma-desk .rma-staff-hero{padding:24px 32px;border-bottom:1px solid #d7dfeb}
.rma-desk .rma-staff-hero h1{font-size:30px;margin:8px 0}
.rma-desk .rma-staff-hero p{margin:6px 0;max-width:850px;font-size:14px}
.rma-desk-layout{display:grid;grid-template-columns:245px minmax(0,1fr);gap:24px;max-width:1440px;margin:auto;padding:24px}
.rma-desk-sidebar{align-self:start;background:#061952;color:white;border-radius:12px;padding:24px 14px;position:sticky;top:180px}
.rma-desk-sidebar>.rma-kicker{color:#cdbb8b;padding:0 10px}.rma-desk-sidebar h2{font-size:19px;margin:12px 10px 22px}
.rma-desk-sidebar nav{display:grid;gap:6px}.rma-desk-sidebar nav button,.rma-desk-sidebar nav a{display:flex;align-items:center;gap:12px;width:100%;text-align:left;text-decoration:none;border:0;background:transparent;color:#e3eaf8;border-radius:7px;padding:13px 12px;font-size:13px;font-weight:600;box-sizing:border-box}
.rma-desk-sidebar nav [aria-current=page],.rma-desk-sidebar nav button:hover,.rma-desk-sidebar nav a:hover{background:#fff;color:#061952}
.rma-desk-sidebar svg{width:21px;height:21px;fill:none;stroke:currentColor;stroke-width:1.6;flex-shrink:0}
.rma-desk-note{border-top:1px solid #ffffff30;margin:24px 10px 0;padding-top:20px;font-size:12px}.rma-desk-note svg{display:block;margin-bottom:10px;color:#cdbb8b}.rma-desk-note p{color:#bac9e3;font-size:12px}
.rma-desk-main{min-width:0}.rma-desk .rma-shell{padding:0;max-width:none}
.rma-desk .rma-case-head{padding:8px 0 16px}.rma-desk .rma-case-head h2{font-size:28px}
.rma-desk .rma-actions{margin-top:16px}.rma-desk .rma-metrics{margin:20px 0}.rma-desk .rma-metrics>div{padding:16px}.rma-desk .rma-metrics strong{font-size:26px}
.rma-case-tabs{display:flex;gap:4px;overflow-x:auto;padding:12px 0 0;margin-top:18px;border-bottom:1px solid #c6d2e4}
.rma-case-tabs button{white-space:nowrap;border:0;border-bottom:3px solid transparent;border-radius:6px 6px 0 0;background:transparent;padding:12px 14px;font-size:13px}
.rma-case-tabs button[aria-selected=true]{background:white;border-bottom-color:#9a793b;color:#061952}
.rma-tab-panel{outline-offset:4px}.rma-tab-panel .rma-block{margin-top:16px}.rma-tab-panel .rma-block h3{margin:0 0 14px}
.rma-desk .rma-details{margin-bottom:0}.rma-desk .rma-details>div{padding:6px 0}
.rma-desk #rma-cases{display:grid;gap:12px;grid-template-columns:repeat(2,minmax(0,1fr))}.rma-desk .rma-case-row{margin:0;padding:20px}
.rma-desk .rma-case-row h3{overflow-wrap:anywhere}.rma-desk .rma-case-row p{font-size:13px}
@media(max-width:1000px){.rma-desk-layout{grid-template-columns:200px minmax(0,1fr);padding:16px;gap:16px}.rma-desk .rma-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.rma-desk #rma-cases{grid-template-columns:1fr}}
@media(max-width:700px){.rma-desk-layout{grid-template-columns:1fr}.rma-desk-sidebar{position:static;padding:16px}.rma-desk-sidebar nav{grid-template-columns:repeat(2,minmax(0,1fr))}.rma-desk-sidebar h2{margin-bottom:12px}.rma-desk-note{display:none}.rma-desk .rma-staff-hero{padding:20px}.rma-desk .rma-details{grid-template-columns:1fr}.rma-case-tabs{max-width:100%}.rma-desk .rma-case-head h2{font-size:24px}}

/* Keep the desk heading on the same centred grid as its workspace. */
.rma-app[data-rma="staff"] .rma-staff-hero{box-sizing:border-box;padding:24px max(24px,calc((100% - 1392px)/2));}
@media(max-width:1000px){.rma-app[data-rma="staff"] .rma-staff-hero{padding:24px 16px;}}
@media(max-width:700px){.rma-app[data-rma="staff"] .rma-staff-hero{padding:20px 16px;}}

/* Purpose-specific icons and a single, consistent step sequence. */
.rma-steps button>.rma-purpose-icon{width:27px;height:27px;flex-shrink:0}
.rma-step-caption{display:flex;flex-direction:column;gap:4px;text-align:left}
.rma-step-caption small{font-size:10px;letter-spacing:.08em;text-transform:uppercase;color:#65748b}
.rma-steps [aria-current=step] .rma-purpose-icon{color:#936f2b}
.rma-service>.rma-purpose-icon{width:36px;height:36px;padding:10px;box-sizing:content-box;border-radius:12px;background:#edf2f9;color:#163565}
.rma-service:has(input:checked)>.rma-purpose-icon{background:#dce7f7}
.rma-preparation .rma-purpose-icon{width:34px;height:34px;color:#8b6e36}
@media(max-width:600px){.rma-steps{gap:4px}.rma-steps button{flex-direction:column;align-items:center;gap:8px}.rma-step-caption{text-align:center;font-size:11px}.rma-step-caption small{font-size:9px}.rma-steps button>.rma-purpose-icon{width:24px;height:24px}}

/* Relationship desk navigation: grouped, compact and responsive. */
.rma-desk-layout{grid-template-columns:270px minmax(0,1fr);gap:28px}
.rma-desk-sidebar{padding:0;background:#fff;color:#061952;border:1px solid #dce3ee;border-radius:18px;overflow:hidden;box-shadow:0 8px 30px #132c5610}
.rma-sidebar-mast{padding:23px 22px 21px;background:linear-gradient(125deg,#061952,#132e65);border-bottom:3px solid #b99b60}
.rma-sidebar-brand{display:flex;align-items:center;gap:10px;color:#e4d4af;font-size:11px;font-weight:700;letter-spacing:.14em}
.rma-sidebar-emblem{display:grid;place-items:center;width:32px;height:32px;border:1px solid #ffffff35;border-radius:9px;background:#ffffff0b}
.rma-sidebar-emblem svg{width:19px;height:19px}
.rma-desk-sidebar .rma-sidebar-mast h2{margin:17px 0 5px;font-size:22px;color:white;letter-spacing:-.03em}
.rma-desk-sidebar .rma-sidebar-mast p{margin:0;color:#c4d2e7;font-size:12px;line-height:1.5}
.rma-desk-sidebar nav{padding:10px;gap:4px;max-height:calc(100dvh - 430px);min-height:180px;overflow:auto;scrollbar-width:thin;scrollbar-color:#c8d3e4 transparent}
.rma-nav-heading{display:block;padding:16px 12px 7px;color:#78859a;font-size:10px;font-weight:700;letter-spacing:.14em}
.rma-desk-sidebar nav button,.rma-desk-sidebar nav a{position:relative;min-height:46px;padding:11px 12px;color:#40526f;border:1px solid transparent;border-radius:9px;font-size:13px;line-height:1.35;gap:11px;transition:background .15s,color .15s,border-color .15s}
.rma-desk-sidebar nav svg{width:20px;height:20px;color:#657a99;stroke-width:1.6}
.rma-nav-label{flex:1;min-width:0}
.rma-nav-count{display:inline-flex;align-items:center;justify-content:center;min-width:23px;height:23px;padding:0 5px;box-sizing:border-box;border-radius:7px;background:#f0f3f8;color:#667791;font-size:11px;font-variant-numeric:tabular-nums}
.rma-desk-sidebar nav button:hover,.rma-desk-sidebar nav a:hover{background:#f5f7fb;color:#061952;border-color:#e6ebf3}
.rma-desk-sidebar nav [aria-current=page]{background:#eaf0f9;border-color:#d9e3f2;color:#061952;font-weight:700}
.rma-desk-sidebar nav [aria-current=page]::before{content:"";position:absolute;left:-1px;top:11px;bottom:11px;width:3px;border-radius:3px;background:#a18143}
.rma-desk-sidebar nav [aria-current=page] svg{color:#173b70}
.rma-desk-sidebar nav [aria-current=page] .rma-nav-count{background:#173b70;color:white}
.rma-desk-sidebar nav :focus-visible{outline:2px solid #3468a9;outline-offset:-2px}
.rma-desk-note{display:grid;grid-template-columns:20px 1fr;column-gap:9px;margin:0;padding:15px 21px;border-top:1px solid #e3e9f1;background:#fafbfd}
.rma-desk-note svg{width:18px;height:18px;margin:0;color:#94763c;grid-row:1/3}
.rma-desk-note strong{font-size:11px;font-weight:600;color:#53657e;line-height:1.5}
.rma-desk-note p{grid-column:2;margin:3px 0 0;font-size:11px;line-height:1.5;color:#7b889d}
.rma-desk-sidebar .rma-sidebar-toggle{display:none}
@media(min-width:1001px) and (min-height:1000px){.rma-desk-sidebar nav{max-height:none}}
@media(max-width:1000px){.rma-desk-layout{grid-template-columns:230px minmax(0,1fr);gap:18px}.rma-sidebar-mast{padding:20px 18px}.rma-desk-sidebar nav{padding:8px}.rma-desk-sidebar nav button,.rma-desk-sidebar nav a{font-size:12px;padding:10px;gap:8px}.rma-desk-note{padding:14px 18px}}
@media(max-width:700px){
.rma-desk-layout{grid-template-columns:1fr;gap:18px}
.rma-desk-sidebar{border-radius:14px;padding:0;position:static}
.rma-sidebar-mast{display:grid;grid-template-columns:1fr auto;align-items:center;padding:16px 18px;border-bottom-width:2px}
.rma-sidebar-brand{grid-column:2;grid-row:1/3;letter-spacing:.06em;font-size:9px}.rma-sidebar-emblem{display:none}
.rma-desk-sidebar .rma-sidebar-mast h2{grid-row:1;grid-column:1;font-size:18px;margin:0 0 3px}
.rma-desk-sidebar .rma-sidebar-mast p{font-size:11px}
.rma-desk-sidebar .rma-sidebar-toggle{display:flex;justify-content:flex-start;align-items:center;gap:10px;width:100%;border:0;border-radius:0;padding:13px 18px;min-height:48px;font-size:12px;background:white;color:#304767}
.rma-sidebar-toggle::after{content:"";margin-left:auto;width:8px;height:8px;border-right:2px solid currentColor;border-bottom:2px solid currentColor;transform:rotate(45deg);margin-right:3px}
.rma-desk-sidebar.is-open .rma-sidebar-toggle::after{transform:rotate(225deg)}
.rma-desk-sidebar nav{display:none;grid-template-columns:1fr;max-height:none;min-height:0;padding:0 10px 12px}
.rma-desk-sidebar.is-open nav{display:grid}
.rma-desk-sidebar nav button,.rma-desk-sidebar nav a{min-height:46px;font-size:13px}
.rma-desk-note{display:none}
}
@media(prefers-reduced-motion:reduce){.rma-desk-sidebar nav button,.rma-desk-sidebar nav a{transition:none}}

/* Clear separation between submitted enquiry and staff assessment. */
.rma-enquiry .rma-enquiry-meta{display:flex;justify-content:space-between;gap:20px;flex-wrap:wrap;padding:18px 20px;background:#f2f5fa;border:1px solid #e0e7f0;border-radius:10px;margin:20px 0 26px}
.rma-enquiry-meta>div{display:flex;flex-direction:column;gap:8px;min-width:0}
.rma-enquiry-meta strong{font-size:16px;overflow-wrap:anywhere}.rma-enquiry-meta>div>span:last-child{font-size:13px;color:#50627a}
.rma-enquiry h4{display:flex;align-items:center;gap:10px;margin:0 0 18px;font-size:17px;line-height:1.4;color:#061952}
.rma-enquiry h4 svg{width:21px;height:21px;fill:none;stroke:currentColor;stroke-width:1.6;flex-shrink:0;color:#94763c}
.rma-enquiry-facts{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px 30px;margin:0}
.rma-enquiry-facts>div{min-width:0}.rma-enquiry-facts>div:first-child{grid-column:1/-1}
.rma-enquiry-facts dt{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:#718097}
.rma-enquiry-facts dd{margin:6px 0 0;font-size:14px;line-height:1.6;color:#213a60;overflow-wrap:anywhere}
.rma-enquiry-contact{padding:0 4px 26px}
.rma-enquiry-message{border-top:1px solid #e0e7f0;padding:26px 4px}
.rma-enquiry-message h4{margin-bottom:5px}
.rma-enquiry-caption{display:block;font-size:12px;color:#7b8799}
.rma-enquiry-copy{max-width:74ch;margin-top:20px;padding-left:20px;border-left:3px solid #c5af7b}
.rma-enquiry-copy p{font-size:15px;line-height:1.85;color:#344963;white-space:pre-wrap;overflow-wrap:anywhere;margin:0 0 18px}
.rma-enquiry-copy p:last-child{margin-bottom:0}
.rma-enquiry-assessment,.rma-enquiry-saved{background:#f6f8fc;border:1px solid #dce4ef;border-radius:12px;padding:24px;margin-top:8px}
.rma-enquiry-saved{margin-bottom:22px}.rma-enquiry-saved p{white-space:pre-wrap;overflow-wrap:anywhere}
.rma-enquiry-assessment>p{font-size:13px;max-width:75ch;margin:0 0 22px}
.rma-enquiry-assessment>label{display:block;margin:18px 0}
.rma-enquiry-assessment>label:has(input[type=checkbox]){display:flex;align-items:flex-start;gap:9px;font-size:13px}
.rma-enquiry-assessment input[type=checkbox]{flex-shrink:0;margin:2px 0 0}
.rma-enquiry-assessment>button{margin-top:8px;background:#061952;color:#fff;border-color:#061952}
.rma-enquiry-assessment>button:hover{background:#17376a;color:#fff}
@media(max-width:700px){.rma-enquiry-facts{grid-template-columns:1fr;gap:18px}.rma-enquiry-meta{flex-direction:column}.rma-enquiry-assessment,.rma-enquiry-saved{padding:18px}.rma-enquiry-copy{padding-left:14px}.rma-enquiry-assessment>button{width:100%}}